Device Spotlight

With the help of Trust Digital, the customer selected for their mobile workforce devices using a Windows Mobile Smartphone platform that were available domestically along with their international counterparts

Key Features

Application

Business productivity improvement using smartphones to access mobile email and Microsoft Office applications.

Challenges

Secure and standardize on smartphones used by a multi-national company to improve workforce efficiency; other challenges associated with different areas of mobility include:

• Device challenges:
  
  
  • Performance and battery life
  • International coverage for travelling executives and employees
  • Similar devices for domestic and international deployment – for ease of support
• Management challenges:
  
  
  • Secure – Sarbanes-Oxley (SOX) requirements for secure access to corporate data on mobile devices
  • Manage – centralized management of mobile devices across different carriers in the Americas, Asia Pacific and the European Union
  • Assist – helpdesk support for geographically distributed users
• Architecture challenges:
  
  
  • Centralized policy management
  • Decentralized helpdesk and support management

Features

Provide a mobility management solution that includes the following features:

• Microsoft Exchange Activesync-based email solution for delivery of corporate data to mobile devices
• Diverse set of Windows Mobile devices for domestic and international deployments; compatible for executive and field use
• SOX compliant security policies provided by Trust Digital
• Active Directory (AD) group based profiles and policies for different user groups
• Over-the-air (OTA) device management compatible with domestic and international carriers/devices
• Centralized software distribution capabilities for managing application updates such as day-light-savings patches
• Web-based administration and helpdesk console with role-based access control for local user groups
• Helpdesk tools such as the Trust Digital Remote Smartphone Assist helped IT resolve user problems such as forgotten passwords and application synchronization errors

Benefits

• Smartphones ensured constant and secure employee access to corporate resources regardless of their location
• Real-time, over-the-air connectivity to user’s devices via Trust Digital’s Remote Smartphone Assist
• Day-to-day management of devices including remote wipe, application patches and policy updates