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The EMM Console is browser-based and gives IT a single pane of glass to centrally manage the iPhone and other non-Blackberry smartphones used by their mobile workers. Role Based Access Control offers the CIO, IT Admin, Information Assurance, and Help Desk Specialist their own specialized console to perform their job. With their own dedicated consoles for smartphone management and security, mobility specialists no longer have to depend on the messaging group to provision policies. This flexibility allows the Level 1, Level 2, and Level 3 teams to operate independently while also accomplishing common tasks as required. The result is an empowered mobility team that is able to manage a variety of devices and use cases.
Information Assurance
The EMM console provides a rich set of policy management tools, reporting capabilities and compliance enforcement facilities to secure smartphones and ruggedized devices regardless of device manufacturer. This robust management platform addresses the nuances of smartphone technology while also providing facilities similar to those used by IT to secure laptops and desktops. The Trust Digital platform includes:
- Heterogeneous Device Support
Policy-based security for iPhone and other non-Blackberry devices that includes: device loss protection, endpoint security, data leakage protection, network access control (NAC) and identity management - User Compliance Facilities
EMM Audit & Compliance Service ensures user compliance with IT security policies while the EMM Device Agent enforces security polices on the devices, specifically end users cannot modify policy settings on the device - Policy Management Tools
Whether your business must comply with Sarbanes-Oxley, Graham-Leach-Bliley or HIPAA, Trust Digital provides easy to use policy management tools to help organizations comply with the law - and it is fast and easy to implement
Administration & Operations
Trust Digital's EMM Consoles allows IT administrators to efficiently manage the specific smartphone needs of different business groups. The EMM platform provides enterprise-grade device management with centralized provisioning of applications.
The EMM Audit & Compliance Service provides IT administrators with a way to discover and catalog all deployed handheld mobile devices. The platform includes reporting tools that help plan and maintain an enterprise-wide deployment by providing extensive details about device hardware, software, and status information.
Activating and managing smartphones are made easy by leveraging Microsoft Active Directory for group-based policy assignment and the Trust Digital Self-Service Portal to enable the use of the personal devices. Watch a demo of how iPhones are activated with the EMM platform.
These capabilities enable enterprise IT to provide device and application choice on a departmental basis without compromising corporate policies for device usage and security.
Help Desk
An enterprise cannot effectively deploy or maintain a diverse community of devices without proper help desk tools. The Trust Digital EMM Console provides the appropriate tools for help desk administrators to provision and activate devices, assist users with forgotten passwords and address lost devices. EMM also includes remote interactive diagnostics that help resolve issues without requiring users to surrender their devices.
In addition, the EMM Self-Service Portal offloads routine issues such as forgotten password and unlocking their device. This resource is accessible to users from a web browser on their mobile device or laptop. The portal offers capabilities that when combined form a highly effective way to offload rudimentary tasks from help desk staff while ensuring user satisfaction. Watch a demo of the Self-Service Portal aiding iPhone users.
