Smartphone Security V7.6 helps IT quickly fix mobile user issues

McLean, Virginia, – February 26, 2008 – Trust Digital, the leading smartphone security management provider, today announced the availability of Smartphone Security V7.6 with Remote Smartphone Assist™. The new release of Trust Digital software enables IT helpdesks to troubleshoot, diagnose, repair, and remotely control user’s smartphones and PDAs from the Trust Digital Enterprise Console. Additional tools available to IT helpdesks include assisting users with day-to-day issues such as recovering encrypted data from orphaned SD cards or remotely upgrading application software.

As organizations of all sizes including enterprises, government agencies, educational centers and healthcare organizations embrace the concept of employee mobility, IT managers are challenged with supporting mobile users. Trust Digital’s Remote Smartphone Assist delivers a powerful set of capabilities to helpdesk personnel including a web-based, real-time view, of what the mobile end-user sees — right as it happens — including stylus and keyboard input. Remote Smartphone Assist improves IT and helpdesk efficiency – while lowering costs – because the need to unnecessarily box and ship devices back to the helpdesk has been eliminated. With a simple click of the mouse, helpdesk personnel can access and control the file system, registry, processes, phone metrics, and networking details. To protect the mobile user's privacy, the Remote Smartphone Assist client permits remote access of the device only after the end-user has granted permission by responding to a pop-up warning.

The Trust Digital solution also offloads many corrective tasks, for example in the event a user loses a smartphone or PDA they can have IT remotely wipe the device from the Trust Digital Enterprise Console or they can remotely wipe the device via the Trust Digital Self-Service Portal. For other competing solutions, once this action to wipe a device has been done it creates orphaned SD cards that cannot be read since the encryption key was stored on the lost device. But with the advanced key management capabilities of Smartphone Security V7.6, IT is able to recover data from the orphaned SD card via the Trust Digital Self-Service Portal or the Trust Digital Enterprise Console. Smartphone Security V7.6 also enables users to share encrypted SD cards between their laptop PC and smartphone. Users can decrypt data on the SD card by plugging the card into their laptop and logging into the Trust Digital Self-Service Portal via a web browser.

The Trust Digital Enterprise Console and Self-Service Portal gives IT, security and helpdesk teams the tools they need to effectively support and manage their mobile users. The new features of Smartphone Security V7.6 enhance existing capabilities including over the air (OTA) provisioning and reporting for compliance, usage and assets. The Self-Service Portal streamlines device management by automating setup tasks and aiding smartphone users with day-to-day tasks such as recovery of forgotten passwords. More complex user issues such as device decommissioning can be addressed OTA by the integrated help desk capabilities of the Enterprise Console including remote interactive diagnostics, remote wipe, remote unlock and a complete suite of status reports.

COMMENTARY
"Trust Digital strives to simplify and speed the deployment of mobile applications by providing an easy-to-use and powerful security management console," said Dan Dearing, vice president of marketing and product management for Trust Digital. "Our new interactive remote diagnostics and advanced key management capabilities ensure that helpdesk personnel can tackle the day-to-day problems mobile users have regardless of their location or time zone."

RESOURCES

• Learn about security management for smartphones
• See how Trust Digital provides security management for the entire smartphone lifeycle
• Learn more about Trust Digital's unique compliance enforcement and audit capabilities

About Trust Digital
Trust Digital is the leading provider of smartphone security management software for securing enterprise data that resides at the edge of the network where smartphones and PDAs have access to corporate information. By implementing Trust Digital's policy-based software solution, corporations eliminate the regulatory and financial risks associated with the accidental or malicious disclosure of data. Recipient of the 2007 SC Magazine Award for Best Mobile Device Security Solution, Trust Digital's customer base includes Government and Global 2000 organizations. For more information, please visit our website, www.trustdigital.com.

MEDIA CONTACT
Becky Caudill
SHIFT Communications for Trust Digital
Phone: 415.591.8418
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